We actually already use the QueueMetrics product for to monitor 3 different
call centers - and we love it!
Joshua C. Bailey
Project Resources Group, USA
I wanted to share my experience and thank Lenz for helping me out with the tracking of the DNIS.
Thanks to Lenz for your patience in working this issue through with me!!
Futuregen International, USA
I am now back from the UK, just wanted to say thanks for sorting this out.
Excellent customer service, all in order.
Amstar dmc México
We began monitoring our Call Center using Queue Metrics from our Rush
Month in the year (which is in Ramadan Month in Egypt and Islamic
countries) and we received a lot of calls during this month and a lot of
calls (about 50% of calls Unanswered) which was lost before this month
and we need to monitor our Call Center and know the number of Agents in
any shift and we need to generate Call Center reports for Answered and
Unanswered calls for both internal and external calls in our Call Center
and we found that Queue Metrics meet our Call Center needs and then we
installed it and then we put Wall Board in the Call Center to make
agents see Internal and External waiting calls.
So , We used Queue Metrics to Monitor our Call Center and we found it really useful for us and the Call center performance was enhanced and we want to thank you about this product.
Eng. Ahmed Mohamed Khairy Abd El Bary
Children's Cancer Hospital (57357), Egypt
Enjoy your day!!
Oh, THANKS FOR THE LATEST RELEASE! MY GUYS LOVE IT!!
Will give feedback, if any!!
Onecell holdings, South Africa
First of all, let me congratulate you once again for your
outstanding product you have.
Our call center is working great, and the managers are really happy with
our decision of choosing Queuemetrics.
I have already recommend your product to many friends that are now working with Asterisk PBX. They are also very happy with it.
Although QM is not open-source, it is extremely affordable and high
quality for the price.
Evariste Systems, USA
The Puffing Billy Railway have found QM very useful in the allocation of
resources to our small call centre. With varying volumes of incoming
inquiries, the ability to instantly determine numbers waiting and the
length of time they have been waiting has enabled us to improve our
The information and log files are displayed in a user friendly manner and require only a brief amount of training to ensure an effective interaction.
Puffing Billy Railway, Australia
We have been using QueueMetrics for a awhile now with our Asterisk PBX.
We sell wholesale office products and typically handle thousands of phone
calls a day. I highly recommend this software program for any company
regardless of their size. For years we have been without it not knowing
what we were missing. Now that we utilize QueueMetrics for reports and
live data I?d have to say it has already paid for itself as we we're able
to catch several problems in our phone call flow and remedy it fast.
Without QueueMetrics we would not have been able to catch these problems. Their support has been pretty good as well. Again I'd highly recommend their software it's ingeniously written but simple to use.
Admiral Express Inc., USA